Deloitte is increasingly using artificial intelligence to better manage its staffing processes. AI quickly identifies who is running a task and where they can go as quickly as possible.

Deloitte has more than 460,000 professionals worldwide. Most of them are ‘payrollers’ – accountants, tax advisors, consultants and technology experts working on projects for clients.

Deloitte partners and resource planners have ensured a good fit between professionals and assignments for years. With the help of AI, Deloitte is now confident that it can take significant steps in improving this process.

Accounting and consulting firms see many advanced technology use cases:

First of all, to improve the collection capacity of contribution recipients. Because with the help of AI, Deloitte can more quickly identify people who are ‘on the bench’ and can also more quickly introduce them to projects that need new people.

The algorithm also looks beyond traditional silos, which are often used in human-based staffing cases. Consider staffing across divisions. For example, an accountant with the right skills could be flown in on a consulting assignment, or a dealmaker could be assigned to a strategic issue within Monitor Deloitte.

The same applies to overseas projects. Deloitte has taken steps to increase international cooperation over the years, but in the area of ​​human resources, this remains a complex issue. Resource planning AI tools can quickly find matches across country borders. It is then up to the planner to decide whether to proceed with the proposed match.

These tools also provide benefits for the employees themselves. Not only can they get back to work more quickly (because who really enjoys sitting on the couch?), their desires and skills can also be better taken into account.

Employees can record their development desires and ambitions through a personal development plan. Such plans contain dozens of data points and for resource managers, who sometimes have to sift through more than 100 talents, it is not an easy task to think through all these desires clearly.

By using AI solutions, the consulting firm hopes to employ staff better “from an employee perspective”. And according to Deloitte, this also benefits customers.

Internal use cases

Another use case where Deloitte can make good use of its AI tools is internal proposition development and capability strengthening. Stevan Rolls, Global Chief Talent Officer at Deloitte, told the American newspaper that his company is using AI to understand “where humans are needed most”. In other words, people move from less popular areas to areas that have great growth opportunities.

“We are currently relocating many colleagues to our services that focus on ESG and sustainability,” he pointed out. “With the help of artificial intelligence, we quickly get an idea of ​​where society can best benefit.”

Deloitte practices from the United States and the United Kingdom were the first to start using AI tools. Many other Deloitte offices will follow in 2024. The algorithms behind this technology are considered trade secrets.

By investing billions of dollars in AI, Deloitte also wants to show clients that the agency has the AI ​​expertise necessary to implement the technology. Last year, Deloitte launched a global generative AI practice.