Descartes Systems Group announced that Spacepro in the UK is using the Descartes Customer Engagement Platform to improve the customer journey within its after-sales services division, which manages sliding door products and interior solutions for construction, new build and online consumers across the country. The cloud-based Descartes Customer Engagement Platform helps companies improve the quality of customer experience, increase operational efficiency, and…
Businesses can automate customer communications before, during, and after delivery or service appointments with a branded web-based customer portal that supports real-time ETA tracking, provides chat options, and captures customer feedback. By using technology to facilitate communication with customers throughout the delivery or appointment cycle, companies can reduce the number of incoming calls for order status and ETA, reduce no-shows and failed appointments, receive timely and actionable customer feedback, simplify click-and-clicks -collect options for order pickup, and increase customer retention and satisfaction.
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